Contact · Trade & Wholesale

Talk to Hitze — Quotes, Samples & Factory Tours for Trade

Q: Who handles private-label and ODM inquiries?

Select 'Brand (Private Label / ODM)' as your role and your inquiry goes straight to an ODM specialist — not general sales. Tell us your product category, target market and volume, and you'll get the private-label deck (print, certification support and the ODM path) in the reply. There is no minimum order quantity, so you can start with samples or a small trial order and scale from there.

Tell us what you need and who you are, and the right team — wholesale, private-label/ODM, or technical — gets back to you fast. Pipe and fittings for heating and potable water, supplied to trade and wholesale across North America and Europe.

One form, the right person. Whether you’re a wholesaler pricing a stocking order, a contractor who needs samples and a compatibility check, or a brand exploring a private-label line, the inquiry below routes you straight to the team that can actually answer. We supply German-engineered PEX, multilayer (PEX-AL-PEX / PERT-AL-PERT) and PE-RT pipe, press fittings and manifolds — to trade and wholesale only.

Submit Inquiry ↓ Reach Us Another Way →

Homeowner or DIY? We supply trade and wholesale only — see the form below to find our pipe near you.

Hitze team members with green PP-R pipe and branded packaging at the production base

German Brand · Since 1974

A Real Company You Can Verify

Who You’re Actually Talking To

Before you send an inquiry, know who’s on the other end: a German brand with a real factory, real people and evidenced standards — not an anonymous inbox.

1974

Founded · 50+ Years

120,000m²

Production Base

1,000+

Employees

118+

Export Countries

SKZ Tested DIN 8077/78 EN ISO 15874 DVGW WRAS cUPC / UPC (IAPMO) NSF-14 / NSF-61 CE + DoP Trademark No. 30 2020 005 484 (DPMA)

Start Your Inquiry

One Form, the Right Team

The more you tell us up front, the faster the right person replies. Every field helps us route you to wholesale, ODM or technical — not a generic inbox.

Product category * Hold Ctrl / Cmd to select more than one category.

Target market *

Your role *

Thanks for your interest — Hitze supplies trade and wholesale only.

We don’t sell to homeowners directly. To find our pipe near you, please contact a local plumbing or heating merchant — or message us and we’ll point you to a stockist in your region.

First-order volume *

Timeline *

Message *

Work email *

Company / website (optional)

Routed to the right team, not a shared inbox.

Multiple Channels

Reach Us Your Way

Different jobs, different channels — pick whichever gets you an answer fastest.

Fastest — samples & urgent orders

Quick questions, sample requests and urgent orders. +86 152 1588 7278.

Email

Quotes & spec requests

Quotes, TDS/spec requests and private-label discussions. sales03-ifan@ifangroup.com.

WeChat

Chat & file sharing

Add our sales contact on WeChat: 15215887278.

Inquiry Form

Structured & routed

Structured, routed to the right team. Use the form above.

We reply within one business day to every trade inquiry — a person who speaks your business, not an auto-reply.

Hitze cartons, drums and yellow pipe coils stocked under a Germany Technology sign — Stocked & container-ready — Hitze warehouse

Hitze workshop with pipe coils and the Hitze sign on the wall — Inside the workshop — where your order is built

Two Hitze trade-support staff in branded workwear, one holding a pipe sample and the other a boxed product — Sales desk / trade-support team — candid portrait

Start Your Inquiry →

Office & Factory

Where to Find Us

A real company you can visit. Book a factory tour and see how German-engineered pipe is made — or take a live video walkthrough if you can’t travel.

Hitze is a German brand supplying trade and wholesale across North America and Europe. Serious buyers are welcome to visit the production base — or take a live video walkthrough if you can’t travel. What you’d see: extrusion lines, a CNC brass hall, and cartons palletized for your market.

Office AddressBallindamm 17, 20095 Hamburg, Germany

Business HoursMon–Fri · 9:00–18:00 (GMT+8)

Factory TourOn-site visit or live video walkthrough — ask us to schedule one.

Hall of CNC brass lathes machining fittings at the Hitze production base — CNC brass hall at the production base

Pipe line with cutting and haul-off at the Hitze factory — Extrusion & cut-to-length line

Press hall at the Hitze production base — Press hall

Hitze cartons and yellow coils stocked in the dispatch warehouse — Dispatch warehouse

Request a Factory Tour →

Response Commitment

What Happens After You Submit

No black hole. Here’s exactly what to expect once your inquiry lands.

Routed, Not Queued

Your inquiry goes to the right team based on your role — wholesale, private-label/ODM or technical.

A Real Reply, Fast

We respond within one business day — a person who speaks your business, not an auto-reply.

The Right Next Step

A quote, a sample dispatch, a certification pack, or a factory-tour slot — whatever your inquiry asked for.

We supply trade and wholesale only, so every inquiry is handled by someone who speaks your business — not a call-center script. Wholesalers get pricing and stocking logic, contractors get samples and a compatibility check, and private-label brands get an ODM specialist and the print/MOQ/certification path.

Wholesalers & importers — pricing, container logic, market-matched certification.
Contractors & installers — samples, sizes and press-tool compatibility.
Private-label / ODM brands — an ODM specialist and the print & certification path, with no minimum order quantity so you can start with samples or a small trial order.

We supply trade and wholesale only, so every inquiry is handled by someone who speaks your business.

Submit Inquiry →

FAQ

Contact & Inquiry FAQ

How fast will you respond to a wholesale inquiry?

For the WholesalerWe route your inquiry to the wholesale team by role, not a shared inbox, and we reply within one business day. Include your target market and first-order volume in the form so we can come back with relevant pricing on the first reply.

Can I request samples, and how long is the sample lead time?

For the ContractorYes — contractors and installers can request pipe and fitting samples through the form; select “Sample / trial only” as volume and list your sizes (e.g. 16 / 20 / 25 / 32 mm) and press-tool profile. There is no minimum order quantity, so you can start with samples or a small trial order. We confirm compatibility, sample lead time and dispatch details in our reply within one business day.

Can I visit or take a video tour of the factory before ordering?

For the ImporterYes. Serious trade buyers can book an on-site factory tour or a live video walkthrough — mention “factory tour” in your message and pick “Just planning / researching” as timeline. It’s the fastest way to verify capability before a first order. Tell us your preferred dates and time zone and we’ll schedule a slot in our reply within one business day.

Who handles private-label and ODM inquiries?

For the Brand (Private Label / ODM)Select “Brand (Private Label / ODM)” as your role and your inquiry goes straight to an ODM specialist — not general sales. Tell us your product category, target market and volume, and you’ll get the private-label deck (print, certification support and the ODM path) in the reply. There is no minimum order quantity, so you can start with samples or a small trial order and scale from there.

Do you sell directly to homeowners or consumers?

For EveryoneNo — Hitze supplies trade and wholesale only: wholesalers, distributors, importers, contractors and private-label brands. If you’re a homeowner, selecting “Consumer” on the form will point you to contacting a local plumbing or heating merchant to find our pipe near you.

How is my data handled when I submit the form?

For the EU BuyerYour details are processed only to respond to your inquiry, in line with our Privacy Policy, and the GDPR consent checkbox is required before you submit. We don’t sell or share your contact data. See our Privacy Policy for full detail.

Not Ready to Submit?

Get the Full Picture First

Still comparing? These pages help you finish your decision — then come back and submit.

Get Started

Ready When You Are

Quote, samples, certifications or a factory tour — trade and wholesale only. Tell us who you are and we’ll route you to the right team.

Submit Inquiry → Cert Pack →